Shipping and Delivery

Our Delivery Modes:

Free delivery with no minimum order requirement

 

 

Country Delivery Duration Price Provider
UK 3-7 days Free Royal Mail

Track My Package:

After placing your order, you will receive a confirmation email with your order tracking number and a link to track your order.

You can track your package on the Royal Mail website by clicking here: Track my package

You can also track your order directly in your account: My Account

 

  • Shipping: We ship your packages within 1 to 3 days (Monday to Saturday)
  • Delivery: Delivery time within the UK ranges from 3 to 7 business days. (Monday to Friday)
  • Cancellation: We can cancel your order upon request within 24 hours of your purchase. After this period, you will need to return the item if you want a refund.
  • Returns: To return your package for an exchange or refund, please return it to the provided address and send photographic proof to contact@elena-goods.com. We do not cover the return costs.
Customer Service: contact@elena-goods.com
Service Hours:
Mon-Fri: 10:00-22:00
Sat – Sun: 11:00-18:00
Response Time: maximum 24 hours