You can contact us by email or phone at the following addresses:
Customer Service: contact@elena-goods.com
Phone: +37259061857
Mailing Address: Narva mnt 5, 10117 Tallinn, Estonia
Company Registry code: 16384652
Service Hours:
Mon – Fri: 10:00-22:00
Sat – Sun: 11:00-18:00
Response Time: maximum 24 hours
We remind you that answers to most of your questions are available in the section:
- Shipping: We ship your packages within 1 to 3 days (Monday to Saturday)
- Delivery: Delivery times in the UK range from 3 to 7 business days. (Monday to Friday)
- Cancel: We can cancel your order upon request within 24 hours of your purchase. After this period, you will need to return the item if you want a refund.
- Return: To return the package for an exchange or refund, send it back to the address we will communicate by email and provide photographic proof to contact@elena-goods.com. We do not cover return costs.
- Shipping Costs: Free delivery