Common Questions
How long does delivery take?
Orders are dispatched within 1 to 3 days after payment is received. Delivery typically takes 3 to 7 business days within the UK.
How can I modify an order?
If you wish to modify an order, please contact us within 24 hours of your purchase at: contact@elena-goods.com. Unfortunately, if you contact us after 24 hours, your order may no longer be modifiable. You will then need to return the package to us for an exchange or refund.
How to return a package for exchange or refund?
To return your package, please contact us at contact@elena-goods.com. We will provide you with the address of our nearest warehouse.
Note: If you return a package to the wrong address, we will not be able to exchange or refund it.
Reminder: Elena Goods does not cover the return shipping costs.
Is delivery only within the UK?
Yes, Elena Goods exclusively ships within the UK.
How can I track my order?
To track your order, contact us at contact@elena-goods.com or visit our Contact Page. Please note that your order is only traceable after it has been received by the local post office.
What are your customer service hours?
You can reach us via the contact page here: Contact Page. Our customer service operates 7 days a week.
Service Hours:
Mon. – Fri.: 10:00 – 22:00
Sat. – Sun.: 11:00 – 18:00
Response time: up to 24 hours
What payment methods are accepted?
We accept payments by credit card, Visa, Mastercard and American Express
We do not accept cash on delivery.
What is the name of your company and where is it located?
The address responsible for the online store elena-goods.com is CHARCLO 2.0 OÜ, Narva mnt 5, 10117 Tallinn, Estonia. Please do not return items to this address. To make a return, contact us at contact@elena-goods.com to receive the address of our nearest warehouse. Packages returned to the wrong address will not be exchanged or refunded.